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Regaining Creativity

It’s sometimes difficult to remember while we are filling out forms, responding to bureaucracy, and going about our daily routine, but we are all creative and innovative beings. Each of us has good ideas, sometimes great ideas. And each of us can generate unique and novel ways to address customer needs and to troubleshoot problems. … Read More >

Managing Team Communications

Have you ever wondered what somebody “really” meant when they said something to you? What was the hidden message? Did they criticize your idea when it was still in the forming phase? In Texas, we might hear, “Bless her heart” and wonder what sarcasm was concealed in a perfectly innocent statement. Gossip, rumors, criticism, and… Read More >

Forecasting for Product Management

I live in Texas, so this past week has been interesting. Normally our winters have low temperatures around 40°F. A couple of times each winter, we will experience a “hard freeze” of less than 32°F for more than a couple of hours. Often, the weather forecasters predict lower temperatures and harsher conditions and materialize. This… Read More >